Last updated: April 17, 2026
By purchasing any service from iCore Unlock ("we," "us," or "our") at www.icoreunlock.com, you agree to the terms set forth in this Refund Policy, along with our Privacy Policy. Please read this policy carefully before placing your order.
100% Money-Back Guarantee
iCore Unlock offers a 100% money-back guarantee within 7 days of purchase under specific conditions. This guarantee exists to provide our customers with confidence that the service they are purchasing will be delivered in good faith.
You Are Eligible for a Full Refund If:
- Your order status is marked NOT COMPLETE in our system — meaning the software was not used, failed to run, or did not deliver the service you ordered.
- Our support team was contacted but was unable to deliver the ordered service in full despite reasonable attempts to assist.
- Your refund request is submitted within 7 days of the original purchase date.
Refunds Are NOT Provided If:
- Your order status is COMPLETE — meaning the service was successfully delivered and the software confirmed successful execution.
- More than 7 calendar days have passed since the date of purchase.
- The issue experienced is covered and resolved by our published Common Issues guide or FAQ, and you declined support team assistance.
- You purchased the service for a device that did not meet the stated compatibility requirements (T2 Intel Mac).
- The device was re-locked due to a factory reset or erasure after the service was successfully completed. In such cases, the service may be repeated at no additional charge.
⚠ No refunds are issued for successfully completed unlock services. Order completion is determined by software logs recorded on our servers, which provide an objective record of service delivery.
⚠ Devices with known stolen status are not supported and orders placed for such devices are not eligible for refunds under any circumstances.
What "NOT COMPLETE" Means
An order is marked NOT COMPLETE when our system records that the software was either not downloaded, not run, or ran but encountered an unrecoverable error that prevented the service from being delivered. The software logs the download date, installation date, device connection, and outcome — these records are used to objectively determine completion status.
If you encounter an error during the process, please contact our support team immediately. We will work to resolve the issue. If we are unable to deliver the service, a refund will be issued.
What "COMPLETE" Means
An order is marked COMPLETE when our system confirms that the software successfully performed the requested unlock operation on the specified device. This is verified against the serial number provided at checkout. A COMPLETE status means the service has been delivered and no refund will be issued.
How to Request a Refund
- Submit your refund request through our Support page within 7 days of purchase.
- Include your order number, the email address used at checkout, and a description of the issue.
- Where applicable, provide a video or screenshot demonstrating that the device is still locked after the service was attempted.
Refund Processing
Approved refunds are returned to the original payment method used at checkout. Refunds cannot be sent to a different card or bank account. Processing time is typically 5–10 business days from the date the refund is approved, depending on your bank or payment provider.
In cases where a service was attempted for an unsupported device, a partial refund may be issued. A processing fee of $1.61–$2.06 (representing payment gateway charges) may be deducted from the refunded amount in such cases.
Usage Auditing
iCore Unlock software maintains logs of its usage, including the client machine identifier, download date, installation date, the connected device's serial number, and the outcome of the operation. These logs are used to verify license validity, determine order status, and resolve disputes. By using our software, you consent to this data collection in accordance with our Privacy Policy.
Reseller and Third-Party Purchases
iCore Unlock is only responsible for orders placed directly through www.icoreunlock.com. If you purchased a license from a third-party reseller, refund requests must be directed to that reseller. We are not responsible for transactions that did not originate on our official website.
Liability
By placing an order, you accept full responsibility for the lawful use of our services. iCore Unlock is not responsible for how the device is used after the service is completed. You are responsible for ensuring you have legal ownership or authorization to use our services on the device you submit.
Changes to This Policy
iCore Unlock reserves the right to modify this Refund Policy at any time. Changes take effect immediately upon posting to this page. Continued use of our services after changes are posted constitutes acceptance of the updated policy.
Contact Us
For refund requests or questions about this policy, please visit our Support page and select "Refund Request" as the subject. We aim to respond to all inquiries within 24 hours.